Refund Policy
1. Returns Eligibility
You may return items within 14 days of delivery, provided:
- Items are unworn, unwashed, and in original condition
- All tags and packaging are intact
- Proof of purchase (order number/email) is included
2. Non-Returnable Items
The following cannot be returned:
- Final sale items (marked “SALE” or “NON-RETURNABLE“)
- Underwear, swimwear, or pierced jewelry (hygiene reasons)
- Customized/personalized products
3. How to Return
- Visit covcloth.com/returns
- Complete the return request form
- Ship items to the provided address (tracking recommended)
4. Refunds
- Approved refunds processed within 5–7 business days
- Refund issued to original payment method
- Original shipping fees not refunded
5. Exchanges
We offer size/color exchanges (subject to availability):
- Initiate via covcloth.com/contact
- Customer covers return shipping costs
6. Faulty or Wrong Items
If you receive:
- A defective item
- An incorrect item
Contact us within 7 days via covcloth.com for a free return label.
7. Return Shipping
- You pay for return shipping (unless our error)
- Use a tracked method (we’re not responsible for lost returns)
8. International Returns
For non-US customers:
- You’re responsible for return shipping + customs fees
- Label the package “RETURNED GOODS” to avoid extra charges
9. Store Credit Option
Prefer credit? Choose:
- A gift card (no expiry)
- Redeemable at covcloth.com
10. Questions?
Visit covcloth.com/help for support.
Last Updated: [Insert Date]